To: Residents’ relatives
Re: Update on visiting arrangements after the Victorian Government announcement on November 22, 2020

We have extended weekend visiting to include Sunday (29/11/2020) from 1.30pm – 5.30pm in addition to the recent introduction of the Saturday afternoon. The Wednesday evening scheduled visiting continues unchanged.

Starting from next week Monday 30/11/2020, our preference is that, during office hours from Monday – Friday, relatives can visit residents in their room with a limit of two persons at one time as well as using the designated meeting areas.

The government still requires temperature checks and screening upon entry, masks and social distancing 1.5 m is still required at all times.

We will update you again after Government announcement on 13/12/2020.

NB: To enable the visiting arrangement, please inform Admin staff prior to your visit.

Regards – Denis Jones – The Director


Kính gửi Quý Vị Thân nhân Cư trú viên
V/v: Cập nhật về việc sắp xếp thêm giờ thăm viếng Cư trú viên của thân nhân sau thông
báo của Chính Phủ Victoria ngày 22/11/2020

Chúng tôi đã mở rộng thêm giờ thăm viếng Cư trú viên vào Chúa Nhật này 29/11/2020 từ 1.30pm – 5.30pm cùng với chiều Thứ Bảy 28/11/2020. Giờ thăm viếng buổi chiều tối Thứ Tư từ 5.00pm – 8.00pm vẫn được duy trì không thay đổi.

Kể từ Thứ Hai tuần tới 30/11/2020, mong muốn của chúng tôi là trong giờ hành chánh từ Thứ Hai đến Thứ Sáu, thân nhân có thể đến thăm Cư trú viên tận phòng mỗi lần 2 người. Quý vị cũng có thể sử dụng khu vực được chỉ định.

Chính Phủ vẫn yêu cầu kiểm tra nhiệt độ & các triệu chứng nếu có khi bước vào Viện Dưỡng Lão cùng với việc luôn đeo khẩu trang & giữ khoảng cách tiếp cận với Cư trú viên là 1.5 mét.

Chúng tôi sẽ cập nhật thêm thông tin cho Quý Vị sau khi nhận được thông báo mới của chính Phủ vào ngày 13/12/2020.

Chú thích: Để tiện việc sắp xếp, xin vui lòng liên lạc với Văn Phòng Hành Chánh trước khi đến thăm thân nhân của Quý Vị.

Thân mến – Denis Jones – Tổng Giám Đốc

COVID19 Update

The trend in zero cases in Melbourne is welcome news. We are able to introduce new visiting hours from 1.30pm to 5.30 pm starting on Saturday November 14 and 21 at both facilities, in addition to the current Monday – Friday visiting between 9.15 am and 4.15 pm.

The next Victorian government announcement on November 22 should result in a further relaxation of restrictions if the significant reduction in community transmission continues.

We will review the scheduled visiting after the November 22 announcement.

Denis Jones-Director

COVID19 Update

The Victorian government’s decision to ease restrictions is welcome. Scheduled visiting at IERA facilities has commenced and we thank families for their support as both facilities have limited, suitable meeting spaces for general visiting.

We plan to continue weekly testing of management and staff until November 13. Fortnightly resident testing by Aspen Medical will occur again on November 5 and 6. We appreciate the continued support of families and staff for the testing program which commenced on July 29.

After the Victorian government review of current restrictions on November 8 we will be able to review our current visiting arrangements.

Denis Jones – Director

To: The Residents’ relatives
Expansion of visiting

Due to the significant improvement in the control of community transmission of COVID 19 and the announcement by the Premier on October 18, 2020, we have planned to resume limited scheduled visiting from Monday October 26, 2020.
Family members are invited to make a booking with Administration for a time between 9.15 am and 4.15 pm from Monday to Friday or on Wednesday from 5 – 8 pm. Visiting will be in a meeting room or reserved space.
Also on Melbourne Cup Day, November 3, 2020 visiting will be made available between 1pm and 5pm. Please make a booking with Administration no later than November 2, 2020.
On Wednesday November 4, 2020, we will review the visiting arrangements and access times.
Denis Jones – Director
Kính gửi Quý Vị Thân Nhân Cư trú viên
V/v: Mở rộng việc thăm viếng Cư trú viên

Nhờ sự cải thiện đáng kể trong việc kiểm soát lây truyền Covid-19 trong Cộng Đồng và dựa trên thông báo của Thủ Hiến vào ngày 18/10/2020, chúng tôi sẽ áp dụng trở lại kế hoạch thăm viếng theo lịch bắt đầu từ ngày Thứ Hai 26/10/2020.
Chúng tôi kính mời Quý Vị thân nhân vui lòng liên lạc với Văn Phòng Hành Chánh để ghi danh thăm viếng Cư trú viên từ Thứ Hai đến Thứ Sáu trong khoảng từ 9.15 sáng đến 4.15 chiều. Đặc biệt vào Chiều Thứ Tư trong khoảng từ 5.00 chiều đến 8.00 giờ tối.
Quý Vị sẽ gặp gỡ thân nhân của mình ở Phòng họp hoặc khu vực được dành riêng.
Đồng thời vào ngày Melbourne Cup (Đua ngựa) 03/11/2020, Quý Vị có thể thăm viếng thân nhân từ 1.00 giờ trưa đến 5.00 chiều. Xin vui lòng lấy hẹn với Văn Phòng Hành Chánh trước ngày này.
Vào ngày Thứ Tư 04/11/2020, chúng tôi sẽ xem xét lại lịch trình & thời hạn thăm viếng.
Thân mến
Denis Jones – Tổng Giám Đốc

To the residents’ relatives

As the extent of community transmission continues to reduce, we are planning to return to scheduled general visiting as soon as possible following the next review of Government restrictions on October 16, 2020.

It is our intention to return to scheduled visiting on Monday – Friday between 9.15am and 4.15pm and on Wednesday evening between 5-8 pm if the announcement by the Premier on October 16 indicates the risk of community transmission is significantly reduced.

We are continuing with fortnightly testing of residents at both facilities and weekly testing of staff which was commenced in August. Regular testing is an important part of our strategy to detect and prevent an outbreak. Full training of all staff in the use of full PPE has been completed.

We also appreciate the consistent support for testing provided by the visiting GP’s.

Denis Jones
Director of Aged and Comunity Care Services


Notice to families

IERA has taken additional measures since the stage 4 restrictions commenced to reduce the risks that community transmission presents to residents at both facilities. At our Mekong Keilor East and Cairnlea nursing homes we have conducted compulsory COVID 19 testing of staff and the weekly testing will continue until September 17.

The reason for the testing is to increase the capability to detect the virus and prevent its spread. Last week was also the second week that residents were tested and a testing timetable will continue during September. Extensive PPE training of all staff also commenced last week to build our capability in infection control. We also wish to thank the families of our residents for their patience and support during the Stage 4 restrictions.


Denis Jones
Director Aged and Community Services


Following COTA Industry Access Code <- Click on to access the full code information
If answering YES to any of the below criteria – entry is not permitted

1. People who have returned from overseas in the last 14 days
2. People who have been in contact with a confirmed case of COVID-19 in the last 14 days
3. People with with even mild cold symptoms must get tested and stay home. Symptoms include but not limited to: cough, sore throat, shortness of breath, runny nose, anosmia or loss of smell (or loss of taste) headache, myalgia, stuffy nose, nausea, vomiting, diarrhoea.
Temperature check to occur.
Visitor handwashing must be performed.
4. People who do not have an up-to-date (i.e. 2020) influenza vaccination
5. Children aged 16 years and under (exemptions can be assessed on a case-by-case basis, for example, where the resident is in palliative care).

Additional Questions:

1. Have you been or in contact with anyone from Brimbank, Hume, Moreland, Darebin, Cardina, Casey?
2. If so, when was your last contact and have you quarantined for 14 days after contact?

When accepting visitors, the following is mandatory as per the visitor’s code of conduct:

1. Limiting visits to a short duration
2. Limiting visitors to a maximum of two visitors at one time per family per day.
3. Please contact admin to book your visit
3. Provide evidence that you have received your 2020 influenza vaccination
4. All visitors must continue to practice social distancing, including maintaining a distance of 1.5 meters between yourself and others at all times.

Additional measures:
Conducting visits in:
1. Activity room 3 at Cairnlea
2. Ground floor community hall at Keilor
3. Visiting to occur during administration hours – 9 am to 5pm, Monday to Friday. Exception after hours visit available on Wednesday from 5pm until 8pm.
4. If delivering food, packaged goods or restaurant foods are preferred and must be approved by the kitchen to ensure it complies with the residents care plan.
5. We are ecourange you to have COVID Safe app.


Dear Residents, Families and Friends,

I am pleased to report that Mekong aged care homes, have commenced visits via our designated visitor’s areas. Families now have the ability to make a scheduled time for a face to face comfort and support visit with loved ones and we continue to offer IPADs, IPhones, larger screens with speakers and all of the other social media methods of maintaining contact with each other.

Families and residents have let us know that they are so pleased we have provided an opportunity for them to be able to see each other again face to face, and that the screening protocols we have in place provide a level of comfort to ensure we are doing everything we can to keep visitors, residents and staff as safe as possible.

Our staff have worked tirelessly to set up the hubs, systems and processes at very short notice to ensure IERA complies with the visitor entry arrangements whilst maintaining our high infection control standards between visits. We ask visitors to keep to the booking and timetables that have been established at each of our homes, so all residents have an opportunity to see their families.

It is very important to remind you that the application of visitation restrictions, including the number of people who can visit an aged care residential home, and our screening protocols, are in place to minimise the risks associated with COVID-19. It has been pleasing to hear that most families have complied with the IERA’s entry protocols and visitor restrictions, and I ask that you continue to be respectful of staff and what they are doing to support our residents and families. We will continue to review and adjust our visitation restrictions and processes in light of new developments.

In addition to the visitor restrictions, we are organising asymptomatic testing at both of our homes for all staff, to further decrease our risk of a COVID-19 outbreak.

We are encouraging testing of residents seeking respite or permanent care in the facility prior to presenting for care, this is to limit your loved ones exposure to the virus. If this cannot be completed in the community, will ask for informed consent from you or the resident to be tested at the facility.

We will also seek consent to test your loved for COVID-19 if returning from any hospital department, as this is a high risk area.

Official guidelines recommended COVID-19 testing even if there is a mild respiratory symptom (e.g. new mild cough, repeatedly sneezing, runny nose etc…) and this would require application of precautions until results become available and cleared by their doctor. We will contact you in the case this occurs.

Last fortnight we saw the release of the Visitor Access Code for visiting residential aged care homes during COVID-19. I am pleased to let you know that IERA’s care and approach to facilitating visits is reflected in the Code. The Code was drafted and adopted by a range of aged care provider peak organisations and aged care consumer and carer peak organisations and it was endorsed by the federal government through the Department of Health.

Even though parts of Australia are beginning to ease COVID-19 restrictions, the State of Emergency continues in Victoria until at least 31 May 2020, so we will continue to adhere to these requirements, even though some may differ to the Visitor Access Code. I urge you all to continue to observe the restrictions in Victoria, as the threat of a second wave is real.

Remember to continue safe hygiene practices and social distancing, especially when you are out.

In addition to the normal means of contact via the Home where you or your loved one lives, you are welcome to send any questions, comments or concerns related to COVID-19 to us. The email address is mekongcairnlea@iera.org.au

We will keep in touch with you and keep you informed of any changes to the situation. Thank you for your support during this challenging time.

Yours sincerely
Denis Jones
DACCS, IERA Aged Services


Summary of the facility activity since 18th March restriction.

1. Skype/Viber/other teleconferences: Please be aware that our preferred call time is between 3-5pm and 1 session of 30 minutes per family – this is when our teleconferencing window begins – please be aware that we will try to contact you around this time to avoid the busiest day starts with clinical consumer-focus care priority and admin department stock orders during the crisis community shortage stock level to cater your parents. The workload at this time more balanced for your call to be responded as much quickly if you chose to call in. We will also provide a larger screen with speakers to adjust volume as many residents have visual and hearing difficulties, but this is also designed to enhance the authenticity of the conference.
We are limited in teleconferences equipment resources for the shared needs and encouraged you to supply your parent individual equipment where possible. This individual will more convenient to communicate between you and your parents at both convenience times.

2. Staffing/workforce planning:
Recently recruited a large casual pool of personal care staff, enrolled nurses and registered nurses.
This was done in preparedness for potential staff shortage due to illness or suspected illness
All new staff complete mandatory infection control competencies and all have been vaccinated, training and mentoring is delivered by our senior nurses and carers, clinical management team ensure that this is consumer-focused

3. Communications: In addition to receiving text messaged, families will be updated via IERA’s website – we ask that you please see the information provided as this is intended to provide families with reassurance and advice. Residents are kept informed regarding changes that are going ahead at the point of care.

4. Access to facilities:
To date, Mekong has no cases of Coronavirus amongst its residents and staff. We are being vigilant to safeguard the residential aged care environment to the extent possible. We have been closely monitoring the residenttial aged care environment to ensure we are complying and going over and above government-mandated guidelines and recommendations. As communicated to all families previously, the enactment of all precautionary measures requires your support and understanding. Voluntary lockdown is currently being enacted by age care providers right across Australia.
The current example of an aged care facility in Macquarie Park, NSW, where five cases have now passed away. As seen in Europe, nursing homes have been overwhelmed by outbreaks of the coronavirus. However, families are choosing to avoid visitation as IERA’s position remains, that non-essential visits are not permitted.

5. Outbreak planning – an outbreak management committee has been appointed and a clear plan has been established in combination with existing policies and the latest government advice.

6. Flu vaccinations – Flu shots have been provided to all residents in the facility with the family’s consent. The majority of our staff has also received a flu shot via our GP’s. All staff should have their flu shots done by the 1st of May this year, all staff will be reimbursed once they have received the flu shot if done externally.

7. Food supplies, cleaning supplies, personal protective equipment:
Additional expenditure and time have been dedicated to establishing adequate stock supplies due to general shortages, as has been seen in supermarkets and retail outlets. Unfortunately, many of our food, cleaning and medical suppliers have also had limited stocks due to the panic buying that occurred in the community. This is now under control and we have adequate supplies of all essentials. We would like to thank all families, organisations and individuals in donating items such as face masks and hand sanitizers which as we know are in very high demand!

General information:

Entry to the facility is restricted to essential purposes such as end of life and palliative care and is consistent with government decisions.

IERA has not received any additional government funding related to COVID-19. If and when additional funding will be received is unclear, however the funding would be utilised as is directed by government guidelines and regulations to meet the substantial increases in supplies and staffing costs.

IERA prefers that existing employees are to be rostered on duty at times when regular staff are not available. We pay staff overtime consistent with the EBA. Where possible Agency usage is avoided. If third parties arrive at the facility they are subject to screening procedures before entry into the facility and this includes:

1. Checking for fever or any respiratory systems
2. Travelers from overseas
3. Close contact of confirmed cases
4. Received flu shot before May 2020
5. Healthcare workers and residential aged care workers with respiratory symptoms
If any of the criteria is met – third parties are not permitted entry into the facility

Mandatory training has been provided for all staff in two parts. Part 1 was infection control and hand hygiene. Part 2 was COVID-19 specific training and demonstration on adequate donning and doffing of personal protective equipment (PPE). Training and demonstrations are ongoing and will be monitored and reviewed regularly by our clinical management team where improvement is required.

Additional expenditure has occurred on the following: We have added additional cleaning hours since February and have requested that the focus is on the cleaning of frequently touched surfaces such as door handles and handrails. We have also provided hand gel for residents to use and encouraged them to perform frequent hand washing.

Staff has a strong ongoing commitment to their residents. Staff are consulted with on a daily basis regarding the provision of compassionate care and emotional support for all residents and strive on providing consumer-directed care. Staff report if there are any residents who are distressed or have a poor mood and additional support is provided for those residents. In addition, IERA has purchased IPADs and I-Phones to support teleconferences with friends and relatives. IERA has also invested in additional lifestyle hours and service on the Saturday as an additional support for all residents.

Staff are regularly reviewed, infection control processes are monitored and audited continuous improvements are actioned where required. New staff undergoes mandatory infection control training prior to commencement of duties.

Lifestyle staff are required to continue exercise groups and recognise that outdoor activities are important. Residents are involved in garden groups and outdoor walking groups instead of the bus outings. We are looking into alternative and meaningful activities with our lifestyle team.
IERA will cater for items that are necessary to provide adequate personal care and maintain hygiene based on individual resident’s requirements. If you wish to send packaged goods you are welcome to, please deliver the items to reception and it will be determined if it is suitable

If there are any concerns, we will alert families via text messages or individual family members as needed.

Thank you.

Kính gửi Quý Vị Thân Nhân Cư trú viên,

Vào ngày 18/3/2020, Chính Phủ liên bang đã công bố các yêu cầu mới nhằm bảo vệ các Cư trú viên sinh sống ở Viện Dưỡng Lão. Các yêu cầu này bổ túc thêm vào yêu cầu của Hội Cao Niên Tỵ Nạn Đông Dương đối với thân nhân cư trú viên là chỉ nên thăm viếng nếu thật sự cần thiết.

Theo Chính phủ Liên bang, các trường hợp ngoại lệ chỉ nên áp dụng đối với các gia đình có thân nhân đang ở trong giai đoạn chăm sóc giảm nhẹ, cuối đời hoặc việc thăm viếng là hết sức cần thiết. Xin vui lòng liên lạc với Viện Dưỡng Lão nếu Quý Vị không chắc chắn về những yêu cầu mới này hoặc về việc thăm viếng khi thực sự cần thiết.

Các biện pháp mới được tóm lược như sau:
• Số người thăm viếng chỉ giới hạn 2 người cho mỗi lần thăm & khoảng cách khi tiếp xúc với Cư trú viên là 1.5 mét
• Trẻ em dưới 16 tuổi không được vào Viện Dưỡng Lão
• Không đi vào phòng khách, phòng ăn hoặc giao tiếp với các Cư trú viên khác
• Các nhóm sinh hoạt đến từ bên ngoài sẽ tạm ngưng vô thời hạn
Việc hạn chế thăm viếng vẫn tiếp tục áp dụng cho các trường hợp sau:
• Đối với những người vừa từ nước ngoài trở về, không được vào Viện Dưỡng Lão cho đến hết ngày thứ 14.
• Nếu đã tiếp xúc với người bị nhiễm bệnh (đã được xác định) thì trong vòng 14 ngày không được vào Viện Dưỡng Lão
• Có những triệu chứng mắc bệnh do vi rút Corona gây ra cũng không được vào, xin vui lòng đi xét nghiệm.
• Những người chưa chích ngừa cúm 2019.
Thân nhân & Cư trú viên có thể chọn lựa giữ liên lạc với nhau bằng cách sau:
• Cung cấp cho Cư trú viên điện thoại di động/ máy tính bảng để liên lạc với nhau
• Lưu trữ số điện thoại di động của Mekong Keilor East 0435 582 474 & địa chỉ Email: mekongcareinfo@iera.org.au
• Lưu trữ số điện thoại di động của Mekong Cairnlea 0435 333 073 & địa chỉ Email: mekongcairnlea@iera.org.au
• Bằng cách trên Quý vị có thể liên lạc với nhóm nhân viên hành chánh qua Skype, Viber & Facetime để nói chuyện với thân nhân Quý Vị trong giờ hành chánh. Sau đó điện thoại này sẽ được bàn giao lại cho Y tá trực.

Cám ơn sự hợp tác của Quý Vị
Đội ngũ chăm sóc Y tế Viện Dưỡng Lão Mekong




Residential Care provides accommodation, support and personal care for people who can no longer live safely at home. Elderly can live independently in low level (hostel) care, but get help with meals and laundry, and personal care like dressing…


The major goal of the PAG is to support an individual’s ability to live at home and in the community by providing a planned program of activities. The program also offers the opportunity for social interaction as well as respite and support for carers.

Honouring those who carried this work ahead of us…

We pay our respects to those who have worked to improve the health and well being of their peers. We honour people and organisations in the diverse communities of which we are a part and we celebrate the extraordinary diversity of people’s bodies, genders, sexualities, and relationships that they represent. Thank you for having the courage to be yourself and to strive for health across the lifespan.

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