IERA’s Vision is to:
“To be first choice for the Vietnamese Community for Aged Care Services in Victoria”.
IERA’s Mission is to:
- Promote the Vietnamese lifestyle, culture and traditions
- Provide a total family service
- Deliver the highest quality care tailored to individual needs
- Manage funds sustainably to invest in aged care services in the future
- Be a leading advocate for the Vietnamese community for Aged Care Services
- Ensure our staff are proud and passionate
IERA’s Values are:
- Compassion – “We understand the Vietnamese way of life, culture and wellbeing”
- Respect – “We acknowledge differences and remain thoughtful in all that we do”
- Excellence – “We are committed to providing the highest quality care and services”
- Integrity – “We always act honestly”
- Team Work – “We work together to achieve desired outcomes”
- Accountability – “We are responsible for our actions”
The key strategic priorities identified strategic plan:
- Successful completion and operation of Mekong Cairnlea Vietnamese Aged Care in 2017
- Broaden portfolio of aged care services to include:
- Home care packages
- Day centre services
- Establish a Community Liaison Officer position to advocate for and build stakeholder relationships to enhance the IERA brand and value proposition.